Outbound voice agent
Calls back the old enquiries nobody has time for
A service design: an AI agent works through old enquiries in the database, in Czech and to an agreed script. The outcome of every call reaches the CRM within a minute of hanging up.
Challenge
Companies sit on thousands of old enquiries that nobody has time to call back. Working through them by hand takes a sales team weeks.
Voice agents on the market have two weak spots. In Czech they sound robotic, and they bill every minute of dialling, voicemail included. The client never knows what they are paying for.
Solution
We designed a voice agent for outbound calls with a natural Czech voice. Every version of the call script is kept. The agent gets the contact's details (name, project, location) up front and may not make up anything else.
The agent says it is an AI in its first sentence. It uses the formal register, says numbers as words, pushes back on a refusal at most once, and ends the call at once if someone asks not to be contacted. These rules are written down, and the agent has to follow them.
The agent recognises voicemail, so the client pays only for minutes spent talking to a person. We also wrote tools that read the phone carrier's and the voice service's bills, work out the real cost per minute and show the gap between dialled and billed minutes.
How it works
- 1
Upload contacts
The client uploads a spreadsheet, for example from Excel. Numbers are tidied into one format, and duplicates and people who asked not to be called are removed.
- 2
Campaign
The agent calls only inside the set time window and retries unanswered contacts by an agreed rule.
- 3
Conversation
The agent follows the script, handles objections and finds out whether there is interest.
- 4
Outcome
Within a minute of the call ending, the CRM, a spreadsheet or a team chat receives the outcome, the transcript, the recording and the details gathered on the call.
- 5
Callbacks
When a contact calls back, the same agent answers and picks up where the last call ended.
What it does
- Czech voice with fast response
- The agent says it is an AI at the start of every call
- Facts only from the details supplied, nothing invented
- Billing only for minutes with a live person
- Call outcome straight in the CRM
- Callbacks handled by the same agent
- Cost checks against the carrier's and voice service's bills
- Monthly review and side-by-side tests of two script versions
From the project
Outcome
The service offer, the call script, the agent setup and the cost-checking tools are done. A demo where a prospect can call the agent straight from a web page is ready but not yet live.
The service isn't running for any client yet, so we don't quote campaign results.
Contact
